Frequently Asked Questions (FAQs)

What is "Velocity Urgent Care"?

Velocity Urgent CareSM provides on-demand treatment for illness and injury that requires immediate medical attention but that is not a medical emergency.  Our board-certified providers also offer physicals, vaccinations, x-rays, and basic lab tests.  Urgent care is not a replacement for your primary care physician in managing overall wellness, but rather, is available when you can’t wait for an appointment.  Most patients are in- and out within 45 to 60 minutes, at about 1/7th the cost of using a hospital emergency room.  Our convenient neighborhood locations are open 7-days a week and no appointment is ever needed…you can just walk-in or reserve your spot online at https://www.velocityuc.com/locations/ .  We accept most insurance plans and offer affordable cash pay options.

What conditions do you treat?

Velocity Urgent CareSM treats a range of medical conditions including:

  • Abrasions, Scapes and Cuts
  • Asthma and Wheezing
  • Bee Stings, Insect Bites, and Allegic Reactions
  • Cold, Flu, Fevers and Viruses
  • Dehydration
  • Earaches and Headaches
  • Nausea, Vomiting and Diarrhea
  • Pink Eye
  • Sexually Transmitted Infections
  • Sinus and Respiratory Infections
  • Sore Throat, Strep Throat
  • Sprains, Strains and Broken Bones
  • Urinary Tract Infections
Do I need an appointment?

Velocity Urgent CareSM never requires an appointment.  You can just walk-in or reduce your wait by reserving your spot online at www.velocityuc.com.

What are your hours of operation?

Velocity Urgent CareSM is open 7 days a week.  Daily hours vary by location and can be found online at https://www.velocityuc.com/locations/.  All locations are closed on Thanksgiving and Christmas Days.

What forms of payment do you accept?

We are an in-network provider for most insurance plans.  We also participate in Medicare, Medicaid, and Tricare.  At registration we will verify your insurance eligibility and collect any required payments per your plan.  We accept cash, checks, and major credit cards.  For the uninsured, we also offer an affordable cash pay option.  You can learn more at: https://www.velocityuc.com/about/self-pay-pricing/

How do you work with my primary care physician?

It’s important to us to maintain relationships with primary care providers. We want to offer continuity of care to primary care patients, and we can have your medical chart forwarded to your provider (with medical consent). If you do not have a primary care provider, we can make a referral for you.

What referral relationships do you maintain?

If your condition requires follow-up care, we maintain relationships with a spectrum of primary care providers, medical specialists and facilities in the area, and we will assist you in finding the best care based on your medical needs.