Frequently Asked Questions (FAQs)

Effective December 1, 2017, Sentara Urgent Care became Velocity Urgent CareSM. The following Velocity Urgent Care FAQs outline what you as a patient can expect going forward.

Why is your name changing?

Our name is changing from Sentara Urgent Care to Velocity Urgent CareSM in order to reflect our new management partnership, which brings benefits such as expertise in operating and developing urgent care centers, the addition of new locations statewide, streamlined systems and processes, while continuing a consistent level of high quality care. We will officially be called Velocity Urgent Care on December 1, 2017.

Will your services be changing?

No, we will still provide immediate, non-life threatening care to patients in the Hampton Roads area, as well as physicals, vaccinations, x-rays, referrals, basic lab tests, along with numerous other services and the same high quality of clinical care.

Will you still accept my commercial insurance, Medicare and/or Medicaid?

Yes, we will still be working with the same insurance providers as before, but under a new name. We have affordable cash-pay options and are a low-cost alternative to potentially expensive emergency department visits. New contracts may affect your co-pay or out-of-pocket costs if you don’t have insurance. We work with all major health plans in the area, including Medicare, Medicaid and Tricare.

Will your hours be changing?

No, our hours will remain the same. Our hours vary by location. See the Locations page for a full list of all our location hours. All locations will be closed on November 30, 2017, to fully transition over to Velocity Urgent CareSM. Additionally, our hours will alter slightly during the holiday season. All locations will be open 8 a.m. to 4 p.m. on Christmas Eve, New Years’ Eve and Christmas Day, and all locations will be closed on Thanksgiving and Christmas Days.

Can I still reserve my spot online?

Yes, you will still be able to use ClockwiseMD to reserve your spot and see wait times.

How will you work with my primary care provider?

It’s important to us to maintain relationships with primary care providers. We want to offer continuity of care to primary care patients, and we can have your medical chart forwarded to your provider (with medical consent). If you do not have a primary care provider, we can make a referral for you.

What referral relationships do you maintain?

We maintain relationships with a spectrum of primary care providers, medical specialists and facilities in the area, and we will assist you in finding the best care based on your medical needs.

How does the change affect patients?

There will be minimal immediate changes, as we want our patients to feel comfortable with this transition. We will be updating the appearance of our urgent care centers and instituting new systems and processes so your wait time will be minimalized and you can receive the care you need.

Will there be new staff members?

You might see a few new faces around the urgent care centers, but our providers and staff are largely staying the same.

Can I still access my medical records using Sentara MyChart?

Velocity Urgent CareSM utilizes a distinct electronic medical record (EMR) designed to get patients in and out of the center quickly. We intend to upload visit information to Sentara’s enterprise EPIC EMR, enabling patients to see their visit in Sentara MyChart. The date for this integration has not yet been announced.